Videos not playing in frame

Owned by Mattias Löfstrand
05 May 2017
1 min read

Problem

User tries to view a video in Web Viewer, but video does not play. Instead user gets to download the video.

Solution

IIS need to be set up to handle the correct MIME types. Ensure the video format used is added in IIS.

To add MIME type for MP4,

  1. Go to ‘AssertWeb’ site in IIS.
  2. Select “MIME types” in right side.
  3. Double click on it.
  4. Then in ‘Action’ panel , click on the ‘Add’
  5. Then add the extension and Mime type.

E.g. add ".mp4" as extension and "video/mp4" as mime type.