Site remains in maintenance

Owned by Mattias Löfstrand
Last updated: 09 Aug 2017
1 min read

Problem

When a site is accessed, the site does not respond anything except a message saying that it is in maintenance.

Solution

There are several reasons why a site may be in maintenance, but normally this occur a short period at the very end of the publish process. A failure at the end of the publish process may leave the site in maintenance state.

A site may be changed from maintenance state to online by altering server.config at the web server. The file may look like this:

<Sites>
  <AssertSite Id="Site">
    <SiteStatus>Maintenance</SiteStatus>
    ...
</Sites>

Update <SiteStatus> to Online:

<Sites>
  <AssertSite Id="Site">
    <SiteStatus>Online</SiteStatus>
    ...
</Sites>

After this change, the site should no longer be in maintenance mode.

Root cause may be a failed publish, or a problem in mounting the new database. Ensure to check the root cause of the error and correct it.


Remember to correct root cause

Root cause may e.g. be a failed publish, or a problem in mounting the new database. Ensure to check the root cause of the error and correct it to ensure site is up.